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Startech Networks Inc

IT Operations Executive

Remote•India•Contract
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About the Job
IT Operations Executive– India & USA Operations
India (Primary) Night shift
Remote work set up
Supports USA business hours as required

Role Summary: The IT is responsible for hands-on leadership of IT operations, ensuring reliable systems, secure access, and high-quality support for users across India and the United States. This role acts as a IT Lead staff and ensures operational excellence across global environments.

Key Responsibilities:
IT Operations & Support:
  • Lead daily IT operations for India and US users.
  • Act on escalation for incidents and outages.
  • Ensure SLA adherence for incidents, service requests, and changes.
  • Work on cross-function areas improving IT communications & tools including Intranet, social media, web content aggregation.

Infrastructure & Systems:
  • Administer and support cloud, on-prem, and hybrid environments.
  • Troubleshooting hardware, OS, application, printer and peripheral issues.
  • Support Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Manage servers, backups, patching, and system health.
  • Support office IT setups, onboarding, inventory management (laptops, servers, IT equipment) and remote workforce tools.

Security & Access Management:
  • Manage user provisioning, de-provisioning, and role-based access.
  • Assist in audits, vulnerability remediation, and incident response.
  • Implement and enforce security controls, endpoint protection, and IAM.

End-User Experience:
  • Ensure smooth onboarding/offboarding of employees in India and the US.
  • Support collaboration tools (Microsoft 365, email, conferencing).
  • Drive improvements in user experience and support quality.

Team & Vendor Coordination:
  • Guide IT engineers and service desk staff and work with management effectively.
  • Coordinate with vendors, ISPs, cloud providers, and MSPs.
  • Maintain asset inventory and license tracking.

Documentation & Process:
  • Maintain SOPs, runbooks, and IT documentation.
  • Support ITIL processes: incident, problem, and change management.
  • Standardize tools and configurations across region.s,

Required Qualifications:
Education:
  • Bachelor’s degree in IT, Computer Science, or related field.

Experience:
  • 5–8+ years in IT operations or infrastructure roles.
  • Experience supporting US-based users from India.
  • Proven hands-on troubleshooting and leadership experience.

Technical Skills:
  • Windows administration.
  • Microsoft 365, Active Directory, Azure AD / Entra ID.
  • Cloud platforms (Azure / AWS).
  • Networking fundamentals (VPN, firewalls, DNS, DHCP).
  • Endpoint & security tools (EDR, MDM, patching).

Soft Skills:
  • Strong problem-solving and ownership mindset.
  • Clear communication with US stakeholders and remote workforce.
  • Ability to work across time zones and handle critical incidents.

Success Metrics:
  • Incident resolution time & SLA compliance.
  • System availability and stability.
  • Security compliance readiness.
  • User satisfaction feedback.

Working Model:
  • India-based role with scheduled US time-zone overlaps.
  • On-call support during critical incidents. A

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