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Job Description

HR Generalist

Department: Human Resources

Designation: HR Generalist

Location: Any city from India, Mumbai Preferred

Reporting To: Head – HR

Experience:

4–6 Years (flexible based on business requirements)
US Working Hours

JOB PURPOSE

To manage day-to-day HR operations and employee lifecycle activities, including recruitment coordination, onboarding, attendance and leave administration, background verification, employee medical insurance, payroll coordination and statutory compliance, ensuring smooth HR service delivery and adherence to company policies

KEY RESPONSIBILITIES:

Recruitment & Talent Acquisition:

Coordinate with hiring managers to understand manpower requirements and job specifications.
Source candidates through job portals, consultants, employee referrals and other channels.
Screen resumes, schedule interviews and coordinate with candidates and interview panels.
Follow up on interview feedback, salary approvals and offer releases.
Maintain recruitment trackers and provide regular updates on hiring status.

Employee Onboarding & Documentation:

Manage joining formalities, document collection and verification.
Coordinate pre-joining communication, induction and employee orientation.
Offer Generation.
Ensure timely creation of employee records in HRMS and maintenance of personnel files.
Coordinate employee ID creation, system access and other joining requirements.
Ensure completion of joining documentation and policy acknowledgements.

Attendance & Leave Management:

Monitor daily attendance, absenteeism, late coming and missed punches.
Track attendance regularization requests and obtain approvals from reporting managers.
Manage leave applications, balances, encashment and related records as per company policy.
Coordinate with managers and employees to resolve attendance and leave discrepancies.
Verify monthly attendance and prepare accurate inputs for payroll processing.

Background Verification (BGV):

Initiate background verification for new joiners through authorised agencies.
Coordinate employment, education, address and identity verification, as applicable.
Follow up on pending verification reports and maintain status trackers.
Escalate discrepancies and adverse findings to the appropriate HR authority.
Maintain confidentiality of employee information and ensure secure recordkeeping.

Mediclaim & Employee Benefits Management:

Coordinate employee group medical insurance enrolment, additions, deletions and policy renewals.
Liaise with insurance providers, brokers and TPAs for employee queries and claims.
Support employees with cashless hospitalisation, reimbursement documentation and claim follow-ups.
Maintain employee and dependent insurance records and communicate benefit details.
Support annual renewal activities and employee benefit reconciliation.

Payroll Coordination:

Collect, validate and consolidate monthly payroll inputs, including attendance, leave, new joiners, exits, incentives and approved deductions.
Coordinate with the payroll team to ensure timely and accurate salary processing.
Verify payroll reports and investigate discrepancies before finalisation.
Support full and final settlement calculations and exit-related payroll inputs.
Maintain payroll records and ensure confidentiality of salary information

Statutory Compliance:

Working knowledge of applicable labour laws and statutory requirements, including EPF, ESI, professional tax, labour welfare fund and applicable minimum wage requirements.
Coordinate collection and validation of statutory payroll inputs and employee records.
Support preparation of statutory returns, challans, registers and compliance documentation.

Employee Lifecycle & HR Operations:

Maintain employee master data, personnel files and HRMS records.
Coordinate employee confirmation, transfers, promotions, changes in designation and separation formalities.
Conduct exit formalities, collect feedback and coordinate clearance processes.
Respond to employee queries related to HR policies, payroll, leave, insurance and documentation.
Prepare HR MIS, dashboards, trackers and periodic reports for management.
Identify opportunities to improve HR processes, documentation and service delivery.

Employee Exit Formalities & Full and Final Settlement:

Coordinate employee resignation acceptance, notice period tracking and exit formalities.
Initiate and monitor exit clearance from respective departments, including IT, Admin, Finance and other stakeholders.
Conduct exit interviews and document employee feedback, wherever applicable.
Coordinate full and final settlement inputs, including pending salary, leave encashment, notice pay, recoveries and other applicable dues.

PF Withdrawal & Employee Provident Fund Support:

Assist former and current employees with queries related to EPF withdrawal, transfer and claim status.
Guide employees on the applicable EPFO processes, online claim submission and required documentation.
Support employees in resolving issues related to UAN activation, KYC updates, Aadhaar linking and bank detail validation, as applicable.
Coordinate with the payroll team and relevant stakeholders to resolve PF contribution discrepancies and employee record issues.

Employee Query Management & HR Helpdesk:

Act as the first point of contact for employee queries related to HR policies, payroll, attendance, leave, medi-claim, PF, onboarding and separation.
Respond to employee queries through email, telephone, HRMS or other designated communication channels.
Record, categorise and track employee queries in an HR query tracker or helpdesk system.
Coordinate with relevant HR team members, payroll, Finance, Admin and external service providers to resolve queries within defined timelines.

Educational Qualifications:

Graduate in Human Resources, Business Administration or a related discipline.
MBA / PG Diploma in HR will be an added advantage.

Key Performance Indicators (KPIs):

Time taken to complete recruitment coordination and joining formalities.
Onboarding documentation completion rate.
Attendance and leave data accuracy.
Timely closure of background verification cases.
Accuracy and timeliness of payroll inputs.
Timely employee insurance enrolment and query resolution.
Statutory compliance adherence and timely submission of required inputs.
Accuracy of employee master data and HR MIS.
Employee query resolution turnaround time.

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